Please note that if you are a user on a team or enterprise account, then, regardless of the representations below, the team or enterprise administrator(s) may have access to your information.
We collect and store personal information, such as your name, address, email address, phone, usernames and passwords when you register to use our Services, ask a question, complete a form, conduct a transaction, send us an email or attend our events. If you do not provide the requested information, you may not be able to access or use some of the features and functions of our Services.
Furthermore, when you contact us (online or offline) in connection with a request for information or access the Services, we collect personal information necessary to fulfill your request, to grant you access to the Services and to provide you with support. In order to register to use our Services, payment and billing information will also be required and we will maintain purchase records and transactional information which will contain personal information about you and your use of the Services.
When Customers use our Services, Contactually will collect personal information and other information (“Content”) relating to third parties contained in mobile devices, email accounts and in other online, cloud or mobile services (“Authorized Sources”) where our Customers have authorized the Services to access such Authorized Sources. using the Services and providing us with access to Authorized Sources, Customers warrant they have the right to provide us with access to each Authorized Sources, as well as to the personal information and Content contained therein.
We collect content or other information that you may provide or create when you interact with the Services. We may also automatically collect certain usage information when you access our Services, such as Internet Protocol (“IP”) addresses, log files, unique device identifiers, pages viewed, browser type, any links you click on to leave or interact with the Services, and other usage information collected from cookies and other tracking technologies (described below). We also collect IP addresses from users when they log into the Services and may also, when you enable location-based Services, collect Global Positioning System (GPS) location data and/or motion data.
We collect general statistics to track user trends for our Services. The information that is collected in this manner does NOT provide us with any personal information about our users, unless combined with other information we hold. This allows us to improve the content and operation of the Services, to determine the most effective ways to communicate with our users and to undertake research and analysis. We also use this technical information to prevent the introduction of viruses and hackers into the Services.
We may also collect information from other companies or third parties or from various service providers to supplement the personal information and Content provided by our Customers to help us maintain the accuracy of personal information and improve our Services.
At no time would we aggregate and share information with other users in a manner that would allow you or any other person to be identified.
However, we may prepare and share information about our Customers with third parties, such as advertisers or partners, for research, academic, marketing and/or promotional purposes. For example, we may share demographic data that describes the percentage of our Customers who use mobile services or who use a particular operating system. We or our third party partners may publicly report the aggregated findings of the research or analysis, but only in a way that would not allow you or any other person to be identified.
We may also disclose personal information and Content if required to do so by law or in good-faith belief that disclosure is necessary (a) to obey the law or comply with legal process served on us or our affiliates; (b) to protect and defend our rights or property or the rights or property of other users of our Service; or (c) to act in an emergency to protect the personal safety of users of our Services or the public.
As Contactually continues to develop its business, we might sell or buy lines of business or assets. If all or substantially all of Contactually’s business (or a line of Contactually’s business) or assets (or the assets of a line of Contactually’s business) are acquired by a third party, personal information will generally be one of the transferred business assets. We reserve the right to include your personal information, collected as an asset, in any such transfer to a third party. If so, you will be provided advance notice of the impending change of control, so that you may have the opportunity to terminate your access to the Service, if necessary.
We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.
Where personal information relating to European-based individuals is shared with a third party located in a non-EU country that has not received an adequacy decision by the European Commission, we rely on appropriate safeguards, such as the European Commission-approved Standard Contractual Clauses and EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, to transfer the data.
The primary function of the Services is to receive Access to your Content through your Authorized Services and sync that information to your designated CRM. To do this we must access your Authorized Services with the login information you use to access them. We will request your user name, password, and any other login data that you have set up with your Authorized Sources to enable access. We use this information to update and maintain your Content and to enhance the Services over time.
We also work with other companies or developers to optimize the Services and you may choose to sync, link or connect other third party services, over time. Sometimes we may let you know about another service or product, or another company may let you know about a service or product related to Contactually’s Service. It will be clear who is referring the service or product, and who is providing the service or product. If you choose to accept these services, providing your consent to either the third party or to us, we may exchange your information, including your personal information, as well as information about how you interact with each company's service or product. This exchange of information is necessary to maintain business operations and to provide the ongoing service you've requested. By requesting or accepting these products or services, you are permitting us to provide your information, including your personal information, to the other party.
In connection with your right to manage personal information you provide to us, you may access, update, change, correct or request deletion of your information either through the Services or through our customer support.
We will honor your choices when it comes to receiving marketing communications from us.
Our Services may use social media features, such as Facebook sharing ("Social Media Features"). These features may collect your IP address and which page you are visiting within our Services, and may set a cookie to enable the feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy statement of the company providing the relevant Social Media Features.
Contactually does not direct our Services specifically to children. We do not knowingly collect or use personal information from children under thirteen (13). If we learn that a user is under thirteen (13) years of age, we will promptly delete any personal information we have collected about that user. If you are under the age of thirteen (13), please do not send us any information about yourself.
Your personal information will be stored in the United States where we are headquartered. We also work with third-party service providers in different countries (for example, we store personal information on Amazon Web Services servers in the United States, we use servers provided by Heroku, a cloud application platform based in the United States, and we have support teams located in the Philippines).
We will store your personal information, in a form which permits us to identify you for as long as your account is active or as needed to provide the Services. We will retain personal information for a period of 12 months after your account is closed, unless you instruct us to delete the personal information. We will retain and use your personal information after this period as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
We will store personal information we process on behalf of our Customers for as long as needed to provide the Services to our Customers. We will retain personal information for a period of 12 months after your account is closed, unless you instruct us to delete the personal information. We will retain and use personal information after this period as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
California customers may request further information about our compliance with this law by emailing CaliforniaPrivacy@Contactually.com. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through this email address.
If you have consented to our use of personal information about you for a specific purpose, you have the right to change your mind at any time.
We may use your email address to send you newsletter or marketing emails. We will ask for your consent in line with the applicable law when you first provide your personal information. You can opt out by following the unsubscribe instructions included in these emails, or you can contact us on firstname.lastname@example.org.
In certain circumstances, you have rights under the GDPR in relation to your personal information. These privacy rights do not apply to Contactually where we process your personal information as a data processor on behalf of our Customers. Where this is the case, any request to exercise your European privacy rights should be directed to our Customer (i.e. the data controller).
You may have the right to request access to any personal information we hold about you as well as related information, including the purposes for processing the personal information, the recipients or categories of recipients with whom the personal information has been shared, where possible, the period for which the personal information will be stored, the source of the personal information, and the existence of any automated decision making.
You may have the right to obtain without undue delay the rectification of any inaccurate personal information we hold about you.
You may have the right to request that personal information held about you is deleted. Request restriction of processing your personal information. You may have the right to prevent or restrict processing of your personal information.
You may have the right to request transfer of personal information directly to a third party where this is technically feasible.
Contactually is committed to protecting your privacy. The information collected from our Services helps us better understand our market and consumer interests. This allows us to serve our customers and business associates with the level of satisfaction they deserve.