November 19, 2018
Welcome to Contactually's Story series! This is where Contactually's clients tell you what Contactually looks from their point of view. They share their challenges, triumphs, and top tips and tricks. We're proud to feature William Pitt and Julia B. Fee Sotheby’s International Realty (SIR). Enjoy!
Vin Socci, Chief Operating Officer says, “The agents who work for William Pitt and Julia B. Fee Sotheby’s International Realty believe in the brand and aspire to deliver the best customer service to their clients.”
Vin Socci, Chief Operating Officer, explains, “In 2017, we sought out the best of breed in terms of CRM and other technology tools. We vetted eight to 10 different solutions and Contactually came out on top. The open API was important because we wanted a platform that integrates with other solutions. But Contactually’s commitment to customer service was a driving force for why we chose them.”
Vin Socci, Chief Operating Officer adds, “It creates the discipline for our agents to stay in touch with the most valuable part of their business—their clients.”
Lynley Middleberg, Brokerage Manager says, “My favorite feature of Contactually is the Best Time to Send feature. It scans your communication with a particular person and it analyzes when they’re more likely to open your email, read your communications. So you’re usually getting a response during that time because you’re catching them when they’re more active on their email.”