August 14, 2012
Social= seeing a change in culture & process, underpinned by technology.
-- grimmc (@grimmc) August 14, 2012
@johnbonobos -> Our mission is to make our customers into advocates for Bonobos ->a company that gets it! #custSE #custserv #social
-- Daniel Hong (@D_Hong) August 14, 2012
In CRM, no one is going to say you HAVE to do this or that. You decide. You are nothing w/out your customers so think about it.
-- LiveOps (@LiveOps) August 14, 2012
MyPOV: B2B & B2C are dead.The notion of forced fit silos to represent a customer no longer applies. people to people is the future
-- R Ray Wang (@rwang0) August 14, 2012
Panelists talking abt how customers want an experience. Imporant to remember in some cases experience is a fast, easy transaction.
-- Brian Vellmure (@BrianVellmure) August 14, 2012
We're starting to see in the world of
#social-things like sales, marketing & even #custserv starting to blur-Wookey @salesforce #CRMe12
-- Kelly Liyakasa (@KellyLiyakasa) August 14, 2012