August 13, 2012

Monday's tweets from CRM Evolution 2012

CRM Evolution kicked off today and we're going to collect all the best customer service tweets from the conferences and post them here. Check back here throughout the day as we add more.

@michael_vickers: Co's need to understand why customers buy their product. The rest is easy. #CRMe12 #SpeechTEK #CustSE #crm #cem #ivr #scrm

-- CRM (@CRM) August 13, 2012

 

@michael_vickers: Recognize customer anniversaries--say "happy anniversary" esp when no deal is in play. #CRMe12 #CustSE #crm #scrm #cem #ivr

-- CRM (@CRM) August 13, 2012

 

The key to CRM adoption success is a business culture of transparency and shared accountability. #CRMe12

-- Vala Afshar (@ValaAfshar) August 13, 2012

 

Top 3 areas of social growth:++speed of knowledge access, reducing communication costs, ++speed to access internal experts #crme12

-- Marshall Lager (@Lager) August 13, 2012

 

#custse: Vickers: Bring value as the market defines it. #custserv #crm #customerservice

-- CRM service (@CRMsvc) August 13, 2012

 

#custse: Vickers: be a hero to the people you serve. #custserv #crm #customerservice

-- CRM service (@CRMsvc) August 13, 2012

 

How to improve #customer experience: ID their stress; Remove stress; connect in meaningful ways. #CustSE keynote -- Monique Bozeman (@MBOZE) August 13, 2012

@michael_vickers: Experience always trumps product/service #CRMe12 #SpeechTEK #CustSE #crm #cem #ivr #custser #cctr -- CRM (@CRM) August 13, 2012

@michael_vickers: You want to be considered the only ones that does what you do. #CRMe12 #SpeechTEK #CustSE #crm #cem #ivr #custser #cctr

-- CRM (@CRM) August 13, 2012

"You do not want to be the best of the best. You want to be the only one who does what you do." #CRMe12 keynote #custserv #CRM

-- LiveOps (@LiveOps) August 13, 2012

@michael_vickers: It's not just about your brand, it's about brand experience. #CRMe12 #SpeechTEK #CustSE #crm #cem #ivr #custser #cctr

-- CRM (@CRM) August 13, 2012