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August 13, 2012
@michael_vickers: Co's need to understand why customers buy their product. The rest is easy.#CRMe12#SpeechTEK#CustSE#crm#cem#ivr#scrm
-- CRM (@CRM) August 13, 2012
@michael_vickers: Recognize customer anniversaries--say "happy anniversary" esp when no deal is in play.#CRMe12#CustSE#crm#scrm#cem#ivr
-- CRM (@CRM) August 13, 2012
The key to CRM adoption success is a business culture of transparency and shared accountability.#CRMe12
-- Vala Afshar (@ValaAfshar) August 13, 2012
Top 3 areas of social growth:++speed of knowledge access, reducing communication costs, ++speed to access internal experts#crme12
-- Marshall Lager (@Lager) August 13, 2012
#custse: Vickers: Bring value as the market defines it.#custserv#crm#customerservice
-- CRM service (@CRMsvc) August 13, 2012
#custse: Vickers: be a hero to the people you serve.#custserv#crm#customerservice
-- CRM service (@CRMsvc) August 13, 2012
How to improve#customer experience: ID their stress; Remove stress; connect in meaningful ways.#CustSE keynote -- Monique Bozeman (@MBOZE) August 13, 2012
@michael_vickers: Experience always trumps product/service#CRMe12#SpeechTEK#CustSE#crm#cem#ivr#custser#cctr -- CRM (@CRM) August 13, 2012
@michael_vickers: You want to be considered the only ones that does what you do.#CRMe12#SpeechTEK#CustSE#crm#cem#ivr#custser#cctr
-- CRM (@CRM) August 13, 2012
"You do not want to be the best of the best. You want to be the only one who does what you do."#CRMe12 keynote#custserv#CRM
-- LiveOps (@LiveOps) August 13, 2012
@michael_vickers: It's not just about your brand, it's about brand experience.#CRMe12#SpeechTEK#CustSE#crm#cem#ivr#custser#cctr
-- CRM (@CRM) August 13, 2012